عنوان مقاله [English]
نویسندگان [English]چکیده [English]
The present article aims at analyzing and evaluation of citizens ' satisfaction of the performance of urban management is a municipality and city in the Council on the basis of the findings of a field study in Kashan is prepared of organizations citizens satisfaction in three dimensions of urban management, i.e. economic, physical dimension â social and cultural environment â the analysis of the case.
The study according to the purpose of the type of applications that use the research methods of analytical and descriptive-type which is fitted to the data collection required for the field survey has been used. The data collection tool lift in this study field interview and questionnaire can be made that the validity of the formal type and its reliability using cronbach's alpha is achieved in 85% of the research of the Humanities is this a satisfying amount of regard. The community was in this study is the inhabitants of the city of Kashan, the sample size formula and its relationship with Cochran have selected n-260. Data were analyzed using SPSS software using the forklift is carried out when the results of tests, test results showed a high satisfaction of the citizens of the municipality in the cultural and physical performance, and also in the middle of the economic satisfaction of.
Also, in order to study the differences in the level of citizens ' satisfaction region one and two of these organizations yield yeoman Whitney test has been used except in a couple of significant differences between the two regions, there is no satisfaction. Regression tests for evaluation of the relationship between socio-economic performance of the satisfaction of citizens and municipality and City Council have been used which results indicates the differences between the educational level and the level of satisfaction, as well as the existence of the relationship between age and income variables and these organizations yield satisfaction may be fitted.